From its modest beginning, it took giant steps for Hainan Airlines to become what it is today. With a young fleet of modern aircrafts, mostly comprised of Boeing 787 Dreamliner, Hainan Airlines has become a force to be reckoned with — not only on the domestic front but internationally as well. Pas- sengers are now able to experience the SKYTRAX 5 star airline, which is the highest rating an airline can receive.

Since its establishment in 1993, Hainan Airlines has earned an outstand- ing reputation among travellers and has won extensive public support — making it the fourth largest airline in China. Hainan Airlines makes each passenger’s journey as pleasant and comfortable as possible by attending to their needs and creating a cozy, home-like environment with the hospitable service you would expect from a 5 star airline. Hainan Airlines continues to deliver outstanding service by constantly upgrading its service to increase customer satisfaction. This process is achieved through service innovation, improvement of work processes, and new product development.

Hainan Airlines has become a modern cutting edge airline. It has fused its corporate culture with the cultural essence of China and the latest Western scientific systems. By adopting a “Customer First” strategy, Hainan Airlines has been able to offer a comprehensive range of new products and customized services. Dedicated to its management tenants of Honesty, Performance and Innovation, Hainan Airlines strives to become the airline of choice for all customers.

Hainan Airlines renowned international business class service features comfortable lie-flat seats, fine cuisine and the latest inflight entertain- ment. Hainan Airlines provides free limousine service for business class passengers from Toronto and Calgary in Canada to/ from most major cities in China. The Fortune Wings Club is the global frequent flier reward program for Hainan Airlines. You can earn points from flights, hotel stays, credit card purchases, car rentals and more.

Hainan Airlines currently operates more than 1700 domestic and inter- national routes, covering more than 220 cities in Asia, Europe, North America and Oceania. Putting the customer first, Hainan Airlines offers convenient, warm and superior service.

At the “SKYTRAX five star airline” award ceremony, the Chairman of HNA Holding , Mr. Chen Feng said, “By winning the “SKYTRAX five star airline award, Hainan Airlines now becomes one of the world’s most successful airline brands in the industry, which fulfills its goals as well as a century long dream of the Chinese people.”

Hainan Airlines thanks the Travel Trade in Canada and the passengers who have shown the airline their ongoing support, and for making its 8th anniversary a memorable one.

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